Welcome to the Cuisinart BBQ store.

Customer Policy

 

Parts Return Policy

Standard Product Returns or Exchanges
  • Returned goods must be received within 30-days of the original shipment date. No refunds or exchanges will be given for goods received more than 30-days from date of original shipment.
  • Returns are generally processed in 2-3 business days from the time we receive them. For refunds, please allow an additional 2-5 business days for your credit card provider to apply the refund to your credit card. We reserve the right to verify return product information before issuing a return credit or exchange product (i.e. confirming damaged product).
  • Shipping charges are non-refundable
  • Promotional discounts have no cash value and are not refundable.
  • We are not responsible for any damage that may occur during the return shipment of your order.
  • All products to be returned or exchanged must have their complete original packaging materials including any manuals or printed materials
  • Returned goods must be received in saleable condition in order to receive a refund or exchange. Credit will not be issued for used or damaged goods.
  • We require the original or a copy of the original invoice for all returns or exchanges.
Damaged or Defective Product Returns or Exchanges
  • If a product arrives damaged or is defective, the customer must contact us by email, or by phone at 1-855-777-5498 to address the problem with the product. If an agent is unable to resolve the problem over the phone or by email, and deems the product defective or requiring testing, the customer will be given an RMA reference number. The customer may be required to ship the product back to us with a copy of the invoice and the RMA reference number within 14 days upon being issued this number. In such instances, WPEC recommends that appropriate measures are taken to safeguard the product from damage during shipping, as WPEC does not warrant a physically damaged product.
  • WPEC will cover shipping charges both ways for dead on arrival (DOA) products. Please use standard ground shipping. WPEC will only reimburse up to 50% if non-standard shipping is used, such as Express.
  • We require the original or a copy of the original invoice for all returns or exchanges.

 

Parts Warranty Policy

  • All parts are guaranteed to be free from manufacturing defect for a period of 30-days from the date of shipment. If a part fails during this period we will replace the part at no cost to you.
  • Defective parts claims must be made within 30-days of the original shipment date.
  • No replacement parts will be issued for claims made more than 30-days from date of original shipment.

 

Terms & Conditions

The following terms and conditions govern the sale of products by WPEC. By submitting your order to us, you are indicating acceptance to be bound by these terms and conditions. These terms and conditions may be changed without prior notice at the sole discretion of WPEC.

The products and pricing listed on our website are not to be considered offers to sell, but rather advertisements to receive offers of purchase. All orders are subject to review and acceptance by WPEC. All prices are subject to change so your order may not be accepted or you may be advised of issues of pricing or availability in regards to your order.

Order Acceptance Policy:
Receipt of order confirmation sent to you does not signify our acceptance of the order nor does it constitute confirmation of an offer to sell. WPEC reserves the right to accept or decline your order for any reason at anytime after receiving your order. Only based on shipping confirmation will our acceptance of your order be confirmed. All orders must be pre-approved with an acceptable method of payment before shipment occurs. We may need additional information for verification purposes before we accept any order.
Prices:
All prices shown on www.cuisinartbbqs.com are in Canadian Dollars and do not include the applicable taxes unless otherwise noted. The prices do not include shipping and handling nor any other services such as insurance. Price charged for orders will be the price at the time of the order.
Typographical Errors:
WPEC reserves the right in the event of any item listed at an incorrect price or with incorrect information due to a typographical error or an error on information received from our suppliers to decline and/or cancel any orders for the incorrectly listed item. We may cancel at our discretion orders which may or may not have been confirmed including orders which may have been paid for or charged to your credit card. In the event a charge has been made to your credit card, WPEC will immediately issue a credit to your card to offset the purchase.
Shipping & Handling and Taxes:
You, the buyer, are responsible for all applicable charges including but not limited to; shipping, handling, delivery, taxes and applicable tariffs associated with the purchase.
Risks associated with shipping:
When WPEC ships the product, our liability for damage or breakage on the shipment will be limited to the coverage provided by the carrier’s terms and conditions. WPEC does not give any delivery guarantee such as specified time or date. All shipping dates are estimated from information provided by the carrier and internal processing time.
Payment Terms:
Payment may be made by credit card. Orders will only be processed based on confirmation of payment.
Limitation of Liability:
The maximum liability to you on products purchased from WPEC shall be limited to the purchase price of the products you paid. WPEC will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits, or other consequential, indirect, incidental, punitive or special damages. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or other reasons. Some of these limitations may not apply in some jurisdictions and those damages limitations not allowed under by exclusion or restriction under law may not apply to you.
Title:
Title to products purchased from WPEC passes to you when the product is shipped. Title to copyrighted material remains with the licensor of the material or the copyright holder.
Interpretation:
These terms and conditions shall be interpreted under and governed by the federal laws of Canada, without giving effect to conflict of laws rules. The headings used in these Terms and Conditions are for reference purposes only and are not intended to be part of or affecting the meaning of these Terms and Conditions.
No Modification:
Any additional or altered terms attached or appended to an order shall be null and void, without effect unless agreed to in writing by WPEC. These Terms and Conditions may not be modified, altered or amended without the written agreement of WPEC.
Severability:
If any provision of these Terms and Conditions is held to be illegal, invalid or un-enforceable, in whole or in part, the legality, validity and enforceability of the remainder shall not be affected nor impaired. The Terms and Conditions stated herein are declared to be Severable.
Assignment:
This agreement with WPEC cannot be assigned without WPEC’s written authorization. WPEC is the intended beneficiary of this agreement. If there is any inconsistency between this agreement and other information or agreements included or relating to products purchased from WPEC, this agreement will take precedence.
Linking and Framing of this website:
Links to this website without the expressed permission of WPEC are strictly prohibited. We reserve the right to cancel or revoke any permission given to link to our site at any time for any reason, without any notice without liability to you or any other person. Framing of this website or any of its content in any form or by any method is strictly prohibited.