Customer Support

Troubleshoot

Resolving IGNITER Performance Issues

If you are having difficulty with your BBQ’s Electronic Ignition a quick visual inspection of the following will help to identify
the cause:

  1. Check to ensure that all Electrode(s) spark when the igniter button is pressed.
  2. Replace battery. Ensure battery is installed correctly
  3. Check battery igniter cap for proper threading
  4. Check for un-plugged electrode wires or ground wire
  5. Check wires for damage including tears or breaks
  6. Check electrode for cracks in the porcelain insulator
  7. Check for damage to Electronic Igniter Box

When the ignition button is pressed, a rapid clicking sound accompanied by a spark should be visible at all electrodes. If a spark is not visible, check the electrode connection to the Electronic ignition box.

Replace the battery. Open the Lid. Press Ignition button and listen
for rapid clicks.

If a “spark” is not visible at the electrode and burner connection:

  • Locate the Electronic Ignition box. Check all wire connections.
  • Disconnect the corresponding electrode wire and reconnect by pushing the wire in tightly at the connection point.
  • If the electrode still does not spark, but a spark and sound can be heard at the other Ignition points, replace the faulty electrode wire.

Note: All main burner, side burner and rotisserie burner connection points are the same.

Problem: Identifying the cause
Burner will not light
(with igniter or match)
  • Positive connection has not been made between the tank and the regulator
  • Burners are not properly seated over valve orifices
  • Flow limiting device in regulator has been activated
  • Low or out of propane
  • Gas supply valve is turned off
Burners will not light with the igniter (No spark)
  • Ignition battery is dead or corroded
  • Loose Electrode Wires
  • Broken electrode - ceramic casing around electrode damaged
  • Faulty Electronic Ignition box
Fire at control knob and control panel = Flash Fire
  • Burner and/or burner tubes have a blockage
  • Burner is improperly seated over gas jet
Flame blows out on LOW
  • Flow Limiting Device has been activated
  • Low or out of propane
  • High Wind condition – Adjust BBQ to shield from wind
  • Burner improperly seated on gas jet
  • NATURAL GAS MODELS: Installation issues related to incorrect size supply line installed and /or Water Column supply is not adequate for the Barbecue BTU rating of this grill. Do not use a long Natural Gas hose than is supplied with your grill.
Low heat generated with knob in "HI" position
  • Flow limiting device in regulator has been activated.
  • Make certain the problem is isolated to only one burner. If it appears so, the burner and/or burner tubes are blocked
  • Check for a bent or kinked fuel hose
  • Pre-heat with the lid closed for 15 minutes. In colder temperatures preheat for longer periods.
Low Heat/ Natural Gas Models
  • Not using the Natural Gas Hose supplied with this BBQ.
  • Gas pressure is affected by the length and piping size of the gas line from the home. Follow the recommendations in the chart below.
From Home to BBQ
Up to 25' 3/8" diameter
26-50' 1/2" diameter
51-100' 2/3" of run 3/4" or 1/3" of run 1/2"
Low or incomplete flame (assuming burners and Venturi tubes are free and clear of blockages)
  • Flow limiting device in regulator has been activated.
  • NATURAL GAS MODELS: Installation issues related to incorrect size supply line installed and /or Water Column supply is not adequate for the Barbecue BTU rating of this grill. Do not use a long Natural Gas hose than is supplied with your grill.
Too much heat/ Excessive flare up
  • Excessive fat in meat
  • Covering more than 70% of the cooking surface may cause the barbecue to overheat
  • Hood open when grilling
  • Grease collection plate and grease cup need to be cleaned
  • Grease build-up around burner system causing overheating
  • Cooking on the "MAX" setting, without adjusting temperature control
Inside of lid is peeling- like paint peeling
  • The interior lid is Aluminum not painted. Baked on grease build-up has turned to carbon and is flaking off. Clean thoroughly.
Decreasing heat, "popping sound"
  • Out of Propane
  • Burner and/or burner tubes are blocked